How to Choose the Right Appliance Repair Service in Springboro, OH

When your appliances break down, it can cause a major disruption to your home. Your daily routine is thrown off, the cost of going to the laundromat or ordering take-out food adds up quickly, and you want a quick solution. However, making a hasty choice of an appliance repair service technician can lead to unsatisfactory results that may cost more in the long run and lead to more disruptions due to poor workmanship.

The team at Logan Master Appliance wants to make sure that you have all of the information to help you get your appliances up and running as quickly as possible with the help of an experienced and reliable service technician. Here are some tips to help you find the right appliance repair service in Springboro, OH.

Qualities to Look for in an Appliance Repair Service

With so many options available, how do you choose the right appliance repair service? Here are some of the essential qualities to look for in your search:

Experience and Expertise

An expert in their field will have a wealth of experience handling a wide range of appliances and problems. An experienced technician should be able to quickly diagnose the issue or know the steps to take to diagnose it and give you an effective solution in a short time. This will save you time and ensure that the appliance is repaired promptly. This experience will also help the technician communicate the issue to you and help you consider a cost breakdown of repairing vs. replacing.

Strong Reputation

A great appliance repair company will have a reputation that precedes its work, which will be reflected by customer reviews and testimonials. Positive feedback from previous customers is a strong indicator that you will be getting good work for your needs. You can take a look at a variety of different online review platforms or the company’s website to get an idea of their reputation in the area — or ask around!


Professionalism is another key indicator of the quality of work you’ll get with an appliance repair company. This includes a timely arrival, respect for your home, clear communication, and prompt responses about the problem and repair requirements. Technicians should also be courteous and kind, offering a professional and personable service that makes you comfortable welcoming them into your home.


When an appliance breaks, you want it fixed quickly so you can get back into your routine. A good appliance repair service understands this and works to support your goals. They should respond quickly to your service request and schedule you as soon as possible. While it should be understood that there may be delays in getting certain parts, the work should be done quickly.


The company should provide you with a clear, detailed, and itemized estimate before you agree to their beginning the work. They should also be honest about whether or not the repair is feasible and help you understand the cost-benefit analysis of repairing or replacing the appliance.

Questions to Ask an Appliance Repair Service

The following are some of the best questions to ask an appliance repair service in order to get a clear idea of the work you can expect and help you gauge whether or not you want to work with them.

How much experience do you have?

As previously mentioned, the repair service’s history of experience is key when it comes to appliance repairs. An experienced professional will be able to identify and diagnose a problem quickly and, through their years of experience, will be able to come up with a working solution in a short time. Ask how long the company has been in business and what kind of experience their individual technicians have.

What qualifications do the technicians have?

There are a number of industry certifications for technicians, such as the National Appliance Service Technician Certification (NASTeC). These types of certifications indicate that the individual has gone through rigorous training and passed a comprehensive exam that industry leaders have determined is indicative of their abilities as appliance repair technicians. Keep an eye out for service companies that have no certification requirements for their technicians.

How is your pricing structured?

Understanding how a company prices its services upfront can help you avoid any surprises later. Some companies will charge a flat fee, while others may charge by the hour. Make sure that you ask about any additional costs or add-ons, such as parts or travel expenses.

Do you offer workmanship guarantees or warranties?

A reputable appliance repair service will back their work. Ask if they offer any guarantees or warranties for their repairs, which could include guarantees that the appliance will work for a certain period of time following the repair or a warranty on the replacement parts.

What is your availability?

When you are dealing with a broken appliance, you want it fixed as soon as possible. Ask about the company’s availability and when they will be able to send a technician over. However, keep in mind that availability shouldn’t be your only determining factor. An inexperienced, sketchy technician who can be there in 30 minutes isn’t your best option.

How to Avoid Scams in the Appliance Repair Industry

Unfortunately, there are many scams in the appliance repair industry, including unlicensed technicians, hidden fees, and unnecessary repairs. Here are some tips on avoiding scams:

Verify the Company’s Licensing

Before hiring a company, ask about their licensing and if the technicians are certified. Many scammers will operate with expired licenses — if they claim to have one at all. You can usually verify their licensing through the Ohio Secretary of State’s Business Search portal.

Check Online Reviews

Online reviews can be useful for getting insight into a company’s reliability and the quality of the service provided. Make sure to read numerous reviews and check multiple platforms to get a balanced review of the situation. Companies with overwhelmingly negative reviews — or no reviews at all — are ones to look out for.

Beware of Upfront Payment Requests

Many scammers ask for payment before they have even begun the work. A reputable company will send a bill after the repair is completed, so be cautious of anyone asking for a large deposit or to be paid in full before the work is done.

Ask For a Detailed Estimate

Before agreeing to have the repair service company begin, ask for a detailed estimate that includes the cost of parts, labor, and additional fees. If the estimate seems too good to be true, it’s because it probably is.